I do not think that the travel and hospitality industries are sensitive or conscious enough of the changing demographics of many of the travelers – the aging population. As all of the baby boomers are retiring, they are the ones with the time and most importantly, the money to travel.
When planning a trip for someone with a physical disability, the questions that need to be asked are very different. If I had to plan a trip for my parents a few years ago, I wouldn’t have thought of the right questions to ask. Now that I have traveled with my parents and have seen the types of issues that they have faced, I am much more sensitive to the changing demographic of travelers.